| Problem | Solution |
|---|
| Extension won't install | Verify ExFlow is installed, BC version is 26.0+, and valid permissions are in place |
| "Data Upgrade Complete" shows No | Restart the session and wait 5–10 minutes. Contact support if it stays No after 30 minutes |
| Problem | Solution |
|---|
| "Authentication Failed" | Re-run Onboarding or check Entra role assignment |
| "Unable to Store Credentials" | Verify admin permissions and that the extension is fully installed |
"No Predictions Available" — Check in order:
- Vendor enabled for ML?
- Document exported? (Doc Image Sent = Yes)
- Vendor has 20+ exported documents?
- 48+ hours since first export?
Predictions are inaccurate — Usually means insufficient data (need 50+ documents) or inconsistent historical coding. Continue coding correctly and allow 30–60 days.
| Status | Action |
|---|
| Error | Review error message, fix issue, set to Ready |
| On Hold | Set to Ready |
| Missing | Recreate the entry |