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SOW ExFlow Content Gate

SERVICES​

Truvio undertakes to assist the Customer in the implementation of the Software in the Customer's environment by providing the following Implementation Services at the price set out in the Agreement.

Startup Meeting​

Truvio will arrange a meeting where the structure of the Implementation Services will be discussed with the Customer and/or BC partner.

Technical Preparations meeting​

Truvio will send a guide detailing the technical requirements and collect technical information impacting the project. The customer will ensure that the software is installed and activated within one of their Microsoft Dynamics sandbox environments. If the Customer requires the Software to be installed on more than one environment, such services will be provided at Truvio's Consultancy Services rate specified in the Agreement.

Configuration​

Truvio will assist the Customer in completing the parameter setup for one (1) company. If the Customer requires assistance with setting up additional companies, such assistance will be provided at Truvio's Consultancy Services rate specified in the Agreement.

The configuration will be limited to connect with the following modules of Dynamics 365 Business Central: Customers, Sales Orders, Vendors, Purchase Orders and Project Documents.

Anything other than above will be considered as out of scope and can be handled at Truvios’ Consultancy Services rate specified in the Agreement after the initial implementation.

User training​

Truvio will arrange one (1) training session for the Customer's key users.

Admin training​

Truvio will arrange one (1) training session for the Customer's admin users.

Go Live Prep​

Truvio will import ExFlow settings from the test environment to the production environment before Go Live.

Project Management​

Project management services are included in the price for the Implementation Services, up until Go Live.

CUSTOMER REQUIREMENTS​

Truvio's delivery of the Implementation Services is dependent on the Customer actively participating in the implementation process and offering reasonable assistance. The Customer will therefore be required to:

  1. Designate a project leader within the Customer's organization who will be responsible for allocating resources, managing work related to the implementation of the Software, and serving as the primary point of contact for all interactions with Truvio.
  2. Establish a remote connection to enable Truvio’s access to the Customer's environment.
  3. Ensure that sufficiently qualified personnel from the Customer's organization are available throughout the implementation and testing phases.
  4. Promptly notify Truvio of any defects in the Software or its implementation discovered during the Customer's acceptance testing.
  5. Conduct testing and accept delivery of the Software. Approval of the delivery is a prerequisite before Truvio can make the Software available in the Customer's production environment. Customer approval will be documented during a Go Live approval meeting held jointly with Truvio, following the successful completion of acceptance testing for the Software in the Customer's test environment.