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ExFlow AP for NAV or DC365BC On Prem

SERVICES

Truvio undertakes to assist the Customer in the implementation of the Software in the Customer's environment by providing the following Implementation Services at the price set out in the Agreement.

Kick-off meeting
Truvio will arrange a meeting where the structure of the Implementation Services will be discussed with the Customer and/or BC partner. Technical meeting and preparations Truvio will arrange a meeting to inform about the technical requirements and collect technical information impacting the project.

Technical meeting and preparations
Truvio will arrange a meeting to inform about the technical requirements and collect technical information impacting the project.

Installation
The customer will ensure that the software is installed and activated within one of their Microsoft Dynamics sandbox environments. If the Customer requires the Software to be installed on more than one environment, such services will be provided at Truvio's Consultancy Services rate specified in the Agreement.

Workshop
Truvio will arrange a workshop for the Customer's implementation project team. The purpose of the workshop is to go through the solution in detail to gather information for system configuration and identify any potential gaps.

Configuration
Truvio will assist the Customer in completing the parameter setup for one (1) company. If the Customer requires assistance with setting up additional companies, such assistance will be provided at Truvio's Consultancy Services rate specified in the Agreement.

Training
Truvio will arrange a training session for the Customer's users responsible for accounts payable. If order matching is included in the Agreement an additional training session will be scheduled.

Project Management
Project management services are not included in the price for the Implementation Services. It is considered a Consultancy Service and is provided at the price set out in the Agreement.

CUSTOMER REQUIREMENTS
Truvio's delivery of the Implementation Services is dependent on the Customer actively participating in the implementation process and offering reasonable assistance. The Customer will therefore be required to:

  • Designate a project leader within the Customer's organization who will be responsible for allocating resources, managing work related to the implementation of the Software, and serving as the primary point of contact for all interactions with Truvio.
  • Establish a remote connection to enable Truvio's access to the Customer's environment.
  • If parties other than Truvio implement the OCR software or any other invoice data transport stream, the Customer is responsible for ensuring that the data is adapted to Truvio's specified format. If the Customer requires assistance with the format, such assistance will be provided at the Consultancy Services rate specified in the Agreement.
  • Ensure that sufficiently qualified personnel from the Customer's organization are available throughout the implementation and testing phases.
  • Promptly notify Truvio of any defects in the Software or its implementation discovered during the Customer's acceptance testing.
  • Conduct testing and accept delivery of the Software. Approval of the delivery is a prerequisite before Truvio can make the Software available in the Customer's production environment. Customer approval will be documented during a Go Live approval meeting held jointly with Truvio, following the successful completion of acceptance testing for the Software in the Customer's test environment.